09
FEB
2017

Browser – Clear Cache

 

Are you having issues in your web browser? Are you unable to pull up a page but able to on a different computer or mobile device? Many times a website will give you a cookie that has information regarding a login or web page that can prevent you from going to the next page. These cookies expire over time but to get rid of these manually follow the instructions below.

Google Chrome Instructions

  1. Open Google Chrome.
  2. On your browser toolbar, click More More.
  3. Point to More tools, and then click Clear browsing data.
  4. In the “Clear browsing data” box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.
  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Click Clear browsing data.

Source: https://support.google.com/accounts/answer/32050?hl=en

FireFox Instructions

  1. Click the menu buttonNew Fx Menuand choose Options.
  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Cached Web Content section, click Clear Now.
    clear cache incontent
  5. Close the about:preferences page. Any changes you’ve made will automatically be saved.

Automatically clear the cache

You can set Firefox to automatically clear the cache when Firefox closes:

  1. Click the menu buttonNew Fx Menuand choose Options.
  2. Select the Privacy panel.
  3. In the History section, set Firefox will: to Use custom settings for history.
  4. Select the check box for Clear history when Firefox closes.
    clearhistorywhenFXclosesfx42
  5. Beside Clear history when Firefox closes, click the Settings… button. The Settings for Clearing History window will open.
  6. In the Settings for Clearing History window, put a check mark next to Cache.
    SettingsForClearingHistoryFX42bd
  7. Click OK to close the Settings for Clearing History window.
  8. Close the about:preferences page. Any changes you’ve made will automatically be saved.

Source: https://support.mozilla.org/t5/Cookies-and-cache/How-to-clear-the-Firefox-cache/ta-p/2472

Internet Explorer Instructions

To delete the files in the Temporary Internet Files folder yourself, follow the steps for your version of Windows.

  • Windows 7 and Windows Vista
    1. Click Start Start button , click Control Panel, click Network and Internet, and then click Internet Options.
    2. Click the General tab, and then click Delete under Browsing history.
    3. Click Delete all, click Yes to confirm that you want to delete this information, and then click OK.

     

    Video: How to delete the contents of the Temporary Internet Files folder in Internet Explorer

  • Earlier versions of Windows
    1. Exit Internet Explorer.
    2. Exit any instances of Windows Explorer.
    3. Click Start, click Control Panel, and then double-click Internet Options.
    4. On the General tab, click Delete Files under Temporary Internet Files.
    5. In the Delete Files dialog box, click to select the Delete all offline content check box.
    6. Click OK two times.

Notes

  • If the Temporary Internet Files folder contains a?large amount of webpage content, this process may take several minutes to complete.
  • An administrator might have customized the settings for your Temporary Internet Files folder to prevent you from changing the settings. For example, the administrator can remove the General tab from the interface in the Internet Options dialog box. If you cannot access the Internet Options dialog box or the General tab, contact your administrator for more information.
  • Files that start with the word “Cookie” may remain in your Temporary Internet Files folder after you follow these steps. These files are pointers to the actual cookie files that are located in your Cookies folder.
    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
158769 Emptying Temporary Internet Files folder leaves cookies files

For more information about how to delete cookies, click the following article number to view the article in the Microsoft Knowledge Base:

278835 How to delete cookie files in Internet Explorer

  • In some cases, files that are downloaded from websites may remain in your Temporary Internet Files folder but will not be visible in Windows Explorer after you follow these steps.For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    301057 Temporary Internet files use more disk space than specified

 

Source: https://support.microsoft.com/en-us/help/260897/how-to-delete-the-contents-of-the-temporary-internet-files-folder